Troubleshoot installation and startup (Adobe Audition 1.x)
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What's covered
Resolve installation issues
Resolve startup issues
This document can help you resolve errors that occur when you install or start Adobe Audition.
Note: Some of these tasks require you to locate hidden files or folders, or to locate files by their extensions (for example, *.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes.
To show hidden files, hidden folders, and all filename extensions in Windows Explorer:
1. Choose Tools > Folder Options.
2. Click the View tab in the Options dialog box.
3. Select Show Hidden Files And Folders.
4. Deselect Hide File Extensions For Known File Types.
5. Click OK.
Resolve installation issues
Work through these tasks to resolve issues that occur when you install Adobe Audition. Retest the installation after each task to see whether the problem has been resolved. To install Adobe Audition, you must be logged in as an administrator.
1. Make sure that the system meets the requirements for Adobe Audition.
Before you install Adobe Audition, make sure that the system meets the following requirements:
Adobe Audition 1.5
-- 400 MHz or faster processor (2 GHz or faster processor recommended)
-- Microsoft Windows 2000 or Windows XP Professional or Home Edition
-- 64 MB RAM (512 MB or more recommended)
-- 75 MB of available hard-disk space (700 MB recommended for installing optional audio clips)
-- 800 x 600 color display (1024 x 768 display recommended)
-- Stereo sound card (multitrack sound card recommended)
-- CD-ROM drive (a CD-RW drive is required for audio CD creation)
-- Microsoft DirectX 9.0 or later required for video import
-- Speakers or headphones recommended
-- Microphone (optional)
Additional requirements for the Multichannel Encoder
-- For multichannel WMA import: Windows XP
-- For surround preview: Microsoft DirectX 8.0 or later and a multichannel sound card that supports a DirectSound driver. Surround sound speaker system recommended.
Adobe Audition 1.0
-- 400 MHz or faster processor (1 GHz or faster processor recommended)
-- Microsoft Windows XP, 2000, Me, or 98SE
-- 64 MB of RAM (256 MB or more recommended)
-- 55 MB of available hard-disk space (500 MB recommended for installing optional audio clips)
-- 800 x 600 color display (1024 x 768 display recommended)
-- Stereo sound card (multitrack sound card recommended)
-- CD-ROM drive
-- Speakers or headphones (recommended)
Additional requirements for the Multichannel Encoder
-- For multichannel WMA import: Windows XP
-- For surround preview: Microsoft DirectX 8 or later and a multichannel sound card and DirectSound driver
2. Use the correct serial number.
Use the serial number from the back of the CD case of the version you're installing. If you're upgrading from Adobe Audition 1.0 or Cool Edit Pro to Adobe Audition 1.5, a valid prior version serial number may also be required.
If the serial number doesn't work, try one or more of the following steps:
-- Delete the serial number from the Serial Number field, and then reenter it exactly as it appears on the back of the Adobe Audition CD case.
-- Remove any spaces before you enter the serial number: Place the cursor at the far right edge of the Serial Number field and press the Left Arrow key until the cursor is at the left edge of the field.
-- Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha characters instead of the numeric keys on the keypad.
-- Be sure to type zeros as zeros, not as letter "O's."
3. Remove previous versions of Adobe Audition or Cool Edit Pro before you install Adobe Audition.
You must remove previous versions (including tryout versions) before you install Adobe Audition. Use the Add Or Remove Programs utility, or see Windows Help for information about removing programs.
4. Install Adobe Audition in Safe mode.
Device drivers and software that load automatically with Windows, such as screen savers and virus-protection utilities, may conflict with the Adobe Audition installer and cause problems that prevent the application from installing or starting. To prevent such problems, install Adobe Audition while Windows is in Safe mode, which disables nonstandard device drivers and startup software.
To install Adobe Audition in Safe mode:
1. Hold down the Shift key, and insert the Adobe Audition CD into the CD-ROM drive. Hold down the Shift key for approximately 10 seconds after inserting the CD to disable its AutoPlay feature.
2. Right-click My Computer, and choose Explore.
3. Double-click the Adobe Audition icon.
4. Copy the Adobe Audition folder from the CD to the desktop.
Note: If an error occurs when you copy the folder to the desktop, clean the CD and caddy with a soft, lint-free cloth to ensure that they are free of dust and fingerprints. If the error still occurs, try copying files from other CDs to the desktop to determine whether the CD drive is faulty. If you cannot copy files from other CDs, contact the manufacturer of either the CD drive or the computer. If you can copy files from other CDs, contact Adobe Customer Support.
5. Restart Windows. When you see the message "Please select the operating system to start," press F8 and use the arrow keys to highlight a Safe mode option.
6. Double-click the Setup.exe file in the Adobe Audition folder on the desktop and follow the on-screen instructions. If the buttons for navigating from screen to screen are not visible, press the Enter key to continue to the next screen.
7. Restart Windows in Normal mode, and then start Adobe Audition.
Resolve startup issues
Work through these tasks to resolve issues that occur when you try to start Adobe Audition.
1. Identify and remove conflicting applications from the Startup folder.
Some applications in the Startup folder may run in the background and cause system errors or freezes when you try to start Adobe Audition. Identify these conflicting applications, and disable them before you start Adobe Audition.
To identify conflicting applications in the Startup folder:
1. Quit all open applications.
2. In Windows Explorer, move all icons and shortcuts from the following folders to another folder:
-- Documents and Settings/[user profile]/Start Menu/Programs/Startup
-- Documents and Settings/All Users/Start Menu/Programs/Startup
3. Restart Windows, and try to re-create the problem. Then do one of the following:
-- If the problem recurs, move the icons and shortcuts back to the Startup folder.
-- If the problem doesn't recur, move the icons and shortcuts back to the Startup folder one at a time to determine which application causes the problem. If the problem occurs after you move an icon or shortcut back to the startup folder, the related application may be the cause.
2. Check the system for viruses.
Computer virus infections can cause strange system behavior, including failures when you start applications.
Using current anti-virus software, such as McAfee VirusScan, Virex or SAM, daily to check the system prevents viruses from damaging software. Make sure that you have the latest virus definitions for the anti-virus software you use. For instructions on running or obtaining the latest updates for anti-virus software, refer to its documentation.
To detect and repair virus damage to the system:
1. Use anti-virus software to check the system for viruses.
2. If a virus is detected, remove Adobe Audition and then use the anti-virus software to remove the virus from the system.
3. Use the anti-virus software to re-check the system for viruses and remove any additional viruses.
4. Insert the Adobe Audition CD into the CD-ROM drive and follow the on-screen instructions to install Adobe Audition. (Don't install Adobe Audition from a setup file located on the hard drive.)
3. Disable DirectX plug-ins in the Windows registry.
Once you've enabled DirectX plug-ins in Adobe Audition, you can't use Adobe Audition to disable the automatic search for DirectX plug-ins that Adobe Audition performs when it starts. You can, however, disable this search in the Windows registry.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows Help or contact Microsoft.
1. In Edit View, click the Effects menu at the top of the window. If Enable DirectX Effects appears in the menu, DirectX plug-ins aren't enabled and don't need to be disabled.
2. Quit Audition.
3. Choose Start > Run, and type REGEDIT in the Run box.
4. In the Registry Editor, navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Adobe > Audition > 1.x > PlugIn > DirectX.
Note: Don't confuse this folder with a nearby PlugIn folder, located in HKEY_LOCAL_MACHINE > SOFTWARE > Adobe > Audition.
5. Double-click Enabled, type 0 in the Value Data box, and then click OK.
Note: The registry key may still be labeled Enabled after this change.
6. Quit the Registry Editor, and start Adobe Audition.
4. Install the latest versions of Windows Media Player and the Codecs Installation Package.
Installing the latest versions may repair damage done by other applications that may have installed their own codecs or rearranged file type assignments. You can download the Windows Media Player from the Microsoft website at www.microsoft.com/windows/windowsmedia/download/default.asp . You can download the Codecs Installation Package from the Microsoft website at www.microsoft.com/windows/windowsmedia/format/codecdownload.aspx .
5. Reformat the hard disk, and reinstall only Windows and Adobe Audition.
Reformat the hard disk, and then install only Windows and Adobe Audition from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks and necessary serial numbers.
Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Adobe Audition instead of reinstalling them; if the problem is caused by an application or Windows, and either is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows, try to re-create the problem. Then do one of the following:
-- If the problem no longer occurs, install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, the recently installed application may be the cause.
-- If the problem occurs when only Windows and Adobe Audition are installed, the cause is hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance.
